horas88 FAQ

No. We allow one account per person. If you create more than one account using the same email, name, payment method, or device, we may close all accounts linked to that identity. This policy protects you from fraud and helps us comply with legal requirements in the regions where horas88 operates.

If you already have an account with horas88 and need a fresh start (for example, to reset your password or update your payment method), contact our support team during business hours instead of opening a second account. We can help you recover or modify your existing account safely.

If a deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet does not appear in your horas88 wallet within a few minutes, first check your payment app to confirm the transaction left your account. If the payment was deducted but horas88 did not receive it, contact our support team with your transaction receipt. We will investigate and credit your account if the payment was successful on the payment provider's end.

For withdrawals that do not complete, verify that your withdrawal method is active and that you have no pending KYC verification. If a withdrawal is stuck, our support team can check the status and advise on next steps. Processing times vary by payment method; mobile banking and local payment typically settle faster than bank transfers.

To verify your identity on horas88, we ask for a photo ID (passport, driver's license, or national ID) and a selfie holding your ID. Some regions may also require a utility bill or bank statement showing your address. We use this information to confirm you are who you claim to be and to comply with anti-money-laundering rules in supported jurisdictions.

Upload clear, well-lit images with all text readable. Our team reviews submissions during business hours and notifies you of approval or requests for resubmission via email. Verification typically completes within 24 hours. If you are unsure which documents apply to your location, contact our support team during business hours and they will clarify.

We support deposits across a wide range to fit different budgets. online payment, e-wallet, mobile banking, and local payment typically allow deposits starting from a few thousand rupiah up to several million per transaction. online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, or e-wallet may have different minimum and maximum limits depending on your bank's settings and your account status.

When you go to deposit, the horas88 interface shows the available range for your chosen method. If you need to deposit an amount outside that range, check your payment app's transaction limits or contact your bank. Our support team cannot override bank-level restrictions but can confirm which payment methods work for your budget.

Our support team monitors email during standard business hours, typically 09:00–18:00 on weekdays. Send your query to the support email address listed in your account dashboard or on our About us page. Include your username, a clear description of your issue, and any relevant transaction IDs or screenshots.

Response times are usually within a few hours during business hours on weekdays. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response may be slower. For urgent account security issues, mark your email as urgent so our team prioritises it. If you do not receive a response within 24 hours, resend your message to confirm it was not caught by a spam filter.

Live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger—stream real dealers in a multi-camera studio. You watch the action in real time, place your bets through the interface, and see the outcome instantly. Tables operate on a fixed schedule with specific bet limits and game rules posted before you join.

Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are software-driven. You spin instantly with no live dealer involved. Slots feature daily and weekly tournaments—scheduled events where you compete for leaderboard rankings. Both game types are available on horas88; pick whichever suits your preference. Live tables lean toward real-time interaction; slots offer flexibility and tournament structure.

As you play on horas88, you earn loyalty points based on your activity—deposits, bets on slots, live tables, sportsbook coverage of Liga 1, Piala Indonesia, Piala AFF, and esports markets like Mobile Legends, Free Fire, and PUBG Mobile. Points accumulate and unlock tier benefits such as faster withdrawals, priority support during business hours, and exclusive tournament invites.

Your tier is visible in your account dashboard. Tiers reset periodically; check your account to see your current tier and the points you need to reach the next level. Points do not expire as long as you remain active, but sustained inactivity may cause your tier to reset. Contact our support team if you have questions about your current tier or how to earn points faster.

Log into horas88, open your account settings, and you can update your email, password, phone number, and preferred payment method. You can also manage notification preferences—choose whether to receive alerts about tournaments, new games, or withdrawal confirmations.

If you wish to suspend your account temporarily, contact our support team during business hours with your username. We can pause your account so you cannot log in or place bets; the account remains linked to your identity and history. Suspension is temporary; you can ask us to reactivate it later. Account closure (permanent deletion) requires a separate request and follows our legal retention policies.

No. We allow one account per person. If you create more than one account using the same email, name, payment method, or device, we may close all accounts linked to that identity. This policy protects you from fraud and helps us comply with legal requirements in the regions where horas88 operates.

If you already have an account with horas88 and need a fresh start (for example, to reset your password or update your payment method), contact our support team during business hours instead of opening a second account. We can help you recover or modify your existing account safely.

If a deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment does not appear in your horas88 wallet within a few minutes, first check your payment app to confirm the transaction left your account. If the payment was deducted but horas88 did not receive it, contact our support team with your transaction receipt. We will investigate and credit your account if the payment was successful on the payment provider's end.

For withdrawals that do not complete, verify that your withdrawal method is active and that you have no pending KYC verification. If a withdrawal is stuck, our support team can check the status and advise on next steps. Processing times vary by payment method; online payment and e-wallet typically settle faster than bank transfers.